This statement discloses the privacy practices and policies for OTCS If you have any questions about these practices and policies, please e-mail us through our contact us page.
OTCS respects your personal privacy. We protect any personal information you give to OTCS (address, name, email address) etc. If it is necessary for us to request any personal information, the purpose for doing so is disclosed in this statement.
Collection and Use of Your Personal Information
We may collect and process the following data through our website (and combine this with data provided offline through your interactions with us):
• Any information provided by or about you through our website including comment boxes, forms, links, website usage or any other means.
• If any person contacts us via phone, email, post, surveys, through our website or otherwise, we may keep a record of that correspondence.
• Where you purchase any products or services from us, we collect your data in relation to that product or service as set out in this policy and our contract with you for that product or service.
Personal information that this website collects and why we collect it
Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Contact forms and email links
Should you choose to contact us using a Contact form on our Contact us page or through a product enquiry form, the data that you supply will be transmitted to OTCS and may be stored on our Customer Relationship Management (CRM) systems.
Retention of data
We keep your personal data only for as long as necessary for the purposes for which it was collected and to provide you with services, to conduct our legitimate business interests or where otherwise required by law.
Disclosure of data
Your personal information may also be processed by other organisations on our behalf for the purposes outlined above. We may disclose your information to partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area.
Prevention of Fraud
OTCS reserves the right to co-operate with local, national or international law enforcement authorities in the investigation of improper or unlawful activities. If a specific investigation requires personal information to be supplied, it may be necessary to disclose personal information relating to those individuals.
User Rights and access to your personal information
Under Data Protection Law you have the right to access, erase or correct information held about you in certain circumstances, and to have some of that data (if held by OTCS) provided to you in a portable form. You have the right to request a copy of any personal information we hold about you.
We will endeavour to comply with such requests within one month, but where any such request is unusually onerous, we may extend that time by a further two months. In fulfilling such a request, we may request a copy of ID to confirm your identity.
Our third-party data processors
As mentioned before, we use Google Analytics to track users on our website and to process personal data on our behalf. Google is based in the USA and is EU-US Privacy Shield compliant.
General Privacy Guidelines
When you supply us with your address, we may use your address to send you promotions or offers pertaining to new product launches, catalogues or other promotional material
This website is designed to comply with the following national and international legislation with regards to data protection and user privacy: